Voice AI & Automation for Financial Institutions and Regulated Partners
Halifax-built voice agent and orchestration layer that plugs into your existing contact-center, CRM, and core systems — designed with SOC 2–aligned controls, vendor due-diligence processes, and audit-ready logging.
Where We Fit
Auralix AI is a technology vendor that integrates into your existing infrastructure. We never act as a bank or financial institution — all regulated activities remain under your control.
Callers
Inbound customer calls and inquiries
Auralix Voice Agent
Natural language processing and routing
Your Systems
Contact center, CRM, core banking, and human agents
Key Principles
Never a Bank
We are a technology vendor, not a financial institution
Regulated Activities Stay Under Your Control
KYC, payments, investment advice remain with your institution
API-First Integration
Plugs into existing systems without disrupting workflows
Audit-Ready Logging
Full call transcripts and interaction logs for compliance
Security & Compliance
Built with the security and compliance standards that financial institutions require
SOC 2 (Type II – planned)
GDPR-Informed
ISO 27001
PCI DSS
Vendor Due-Diligence Readiness
We understand the requirements for third-party risk assessment and vendor due-diligence processes
Available Documentation
- Security overview & architecture diagrams
- Standard responses for information-security questionnaires
- Support for DPAs, sub-processor lists, and data-flow mapping
- Business continuity and disaster recovery documentation
- Data processing agreements and compliance certifications
- Audit logs and interaction transcripts for compliance review
What We Support
- Information security assessments
- Operational risk reviews
- Financial stability documentation
- Regulatory compliance verification
- Data residency and sovereignty requirements
- Custom security questionnaires
Example Use Cases
How financial institutions use Auralix Voice Agent to enhance customer service while maintaining security and compliance
IVR Replacement or Augmentation
Replace or enhance traditional IVR systems with natural language understanding, reducing customer frustration and improving first-call resolution rates.
Balance, Branch & Card FAQs
Handle common customer inquiries about account balances, branch locations, hours, and card services — with or without backend system access.
Secure Call Logging & Routing
Route calls to appropriate departments or human agents with full audit trails, ensuring compliance with regulatory requirements.
Non-Advisory Investment FAQs
Provide information about investment products, savings accounts, and general financial education without providing investment advice.
White-Label Voice Agent
Deploy Auralix as a white-label solution for partner channels, maintaining your brand while leveraging our voice AI technology.
Contact Center Integration
Integrate with existing contact center platforms, CRM systems, and core banking infrastructure via REST APIs and webhooks.
Request a Partner Briefing
For financial institutions, stock exchanges, and regulated partners. We can sign NDAs and provide security documentation.