How Auralix AI Works
From call received to job booked, see how our AI receptionist handles every call like a seasoned dispatcher—24/7.
The Complete Call Flow
Every call follows this proven process
Call Received
Customer calls your business number. Auralix AI answers immediately, 24/7.
AI Disclosure
AI introduces itself: "Hello, this is Auralix AI, an artificial intelligence assistant. How can I help you today?"
Qualify & Understand
AI listens to the customer's request, understands urgency, and collects key details: address, issue type, preferred time.
Propose Solution
AI proposes available time slots or immediate dispatch for emergencies. Confirms service type and pricing if needed.
Confirm & Book
Customer confirms appointment. AI creates job/lead in your CRM (ServiceTitan, Jobber, Housecall Pro, etc.).
Notify Team
Your dispatch team receives instant notification: new job created, customer details, appointment time, and urgency level.
SMS Confirmation
Customer receives automated SMS confirmation with appointment details, technician ETA (if available), and contact info.
Escalation Rules & Handoff Logic
Our AI knows when to escalate and how to hand off seamlessly
Emergency Situation
No heat, burst pipe, power outage, or other urgent issue
→ AI immediately routes to on-call team with full context
Customer Requests Human
Caller explicitly asks to speak with a person
→ AI seamlessly transfers to on-call team, providing all collected information
Abusive or Spam Call
Detected spam, telemarketer, or abusive language
→ AI politely terminates call. Spam calls under 10 seconds don't count toward usage.
Unknown Service Area
Customer is outside your service coverage area
→ AI captures contact info and request, routes to voicemail or sends follow-up text for future expansion
Complex Technical Question
Question requires deep technical knowledge beyond AI scope
→ AI collects details and transfers to appropriate team member with full context
Integration Flow
How Auralix AI connects with your existing systems
Call → AI → CRM → Team
When a job is booked, Auralix AI automatically creates the lead/job in your CRM, sends notifications to your team, and triggers SMS confirmations—all in real-time.
ServiceTitan
Integrates via API/Zapier/webhooks. Native connectors available for select systems. Jobs created automatically in ServiceTitan.
APIJobber
Integrates via API/Zapier/webhooks. Native connectors available for select systems. Appointments sync in real-time.
APIHousecall Pro
Integrates via API/Zapier/webhooks. Native connectors available for select systems. Leads and jobs created automatically.
APIZapier
Connect to 5,000+ apps. Custom workflows and automations.
ZapierWebhooks
Custom webhook integration for any system. Real-time data sync.
WebhookSMS/Email
Automated confirmations and notifications via SMS and email.
Built-inSetup in 48-72 Hours
Get up and running quickly with our white-glove onboarding
Onboarding Call
We learn your business, call flows, and integration needs
AI Training
We configure AI for your specific services, pricing, and booking rules
Integration & Testing
We connect your CRM, test call flows, and verify job creation
Go Live
AI goes live on your number. Your team receives training and support
Ready to See It in Action?
Click below to start a demo call and experience how Auralix AI handles calls and captures leads.
Note: Demo calls may be recorded for quality and training purposes. By starting a demo call, you consent to recording. See our Privacy Policy for details.