Privacy Policy

Comprehensive data protection for Canadian businesses using Auralix AI automation services.

Last updated: January 2025•Effective: January 1, 2025

Introduction

Auralix AI Inc. ("we," "our," "us," or "Company") is a Halifax-based artificial intelligence company specializing in voice automation solutions for home services businesses (including HVAC, plumbing, electrical, and other service-heavy organizations). We are committed to protecting the privacy and security of personal information collected from Canadian businesses and their customers.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist, chatbot, order automation, and website services. It applies to all information collected through our website, mobile applications, and AI services.

By using our services, you consent to the data practices described in this policy. If you do not agree with our practices, please do not use our services.

Information We Collect

Business Information

Business name, address, phone number, and business registration details
Owner/manager contact information and emergency contacts
Service offerings, pricing, and operational hours
Payment processing information and billing details
Staff information for system access and training

Customer Information

Customer names, phone numbers, and email addresses from service requests
Service address, issue type, equipment details, and emergency flags
Voice recordings from AI receptionist interactions
Chat conversations and chatbot interactions
SMS content and confirmations
Feedback, reviews, and satisfaction ratings

Technical & Usage Information

System Data

• IP addresses, device information, and browser data
• Service usage patterns and performance metrics
• Error logs and system diagnostics
• API usage and integration data

Analytics Data

• Website traffic and user behavior
• AI interaction success rates
• Feature usage and adoption metrics
• Performance optimization data

How We Use Your Information

Service Operations

Process service requests, bookings, and customer inquiries through AI
Maintain and improve AI model accuracy and performance
Provide customer support and technical assistance
Process payments and manage billing

Business Intelligence

Analyze customer behavior and preferences
Generate insights and performance reports
Optimize AI responses and service delivery
Develop new features and capabilities

Legal & Compliance

Regulatory Compliance

• Comply with Canadian privacy laws (PIPEDA)
• Meet industry regulations
• Respond to legal requests and court orders
• Maintain audit trails and records

Security & Protection

• Detect and prevent fraud and abuse
• Protect against security threats
• Monitor system performance and reliability
• Ensure data integrity and availability

Data Sharing & Third Parties

We Do NOT Sell Your Data

Auralix AI does not sell, trade, or rent your personal information to third parties for marketing purposes. Your business and customer data remains confidential and is used solely to provide our AI automation services.

Limited Sharing Scenarios

With your explicit written consent
To comply with Canadian legal obligations
With trusted service providers under strict contracts
To protect rights, property, or safety

Trusted Service Providers

Cloud hosting providers (AWS, Google Cloud)
Payment processors (Stripe, PayPal)
Email service providers (Resend, SendGrid)
AI model providers (OpenAI, Anthropic)

Data Security & Protection

Encryption & Access Control

AES-256 encryption for data at rest and in transit
Multi-factor authentication for all system access
Role-based access controls and permissions
Regular security audits and penetration testing

Monitoring & Compliance

24/7 security monitoring and threat detection
Employee training on data protection practices
Incident response procedures and breach notification
Compliance with PIPEDA and Canadian privacy laws

Your Privacy Rights

Access & Control

Access and review your personal data
Request correction of inaccurate information
Request deletion of your personal data
Data portability and transfer requests

Communication Preferences

Opt-out of marketing communications
Control notification preferences
Withdraw consent for data processing
File complaints with privacy authorities

How to Exercise Your Rights

To exercise any of your privacy rights, contact us at info@auralixai.ca with your request. We will respond within 30 days and may require identity verification to protect your privacy.

Email: info@auralixai.ca

Phone: +1 (782) 882-8635

Call Recording Notice & Consent

Auralix AI records voice calls for quality assurance, training, and service improvement purposes. In compliance with Canadian privacy regulations (PIPEDA) and guidance from the Office of the Privacy Commissioner of Canada, we obtain meaningful consent for call recording.

How We Obtain Consent

At call start: Our AI voice agent clearly states that the call may be recorded for quality and training purposes
Explicit consent: The AI asks for consent: "Do you consent to being recorded?"
Call continuation: If consent is not provided, the call can still proceed but recording will be disabled
Purpose disclosure: We clearly explain that recordings are used for quality assurance, training, and service improvement

Your Rights Regarding Call Recordings

You can request access to your call recordings
You can request deletion of your call recordings (subject to legal retention requirements)
Recordings are retained in accordance with our data retention policy and legal obligations
Recordings are stored securely and accessed only by authorized personnel for the stated purposes

For more information about call recording practices or to exercise your rights, contact us at info@auralixai.ca.

Contact Information

Privacy Questions