Terms of Service
Legal terms governing your use of Auralix AI voice automation services.
Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Business," "Customer," "you," or "your") and Auralix AI Inc. ("Company," "we," "us," or "our") regarding your use of our voice automation services.
By accessing, using, or subscribing to our AI receptionist, chatbot, order automation, or website services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.
These Terms apply to all home services businesses, including but not limited to HVAC, plumbing, electrical contractors, and other service-based organizations that use our AI automation platform to enhance customer service, manage appointments, book jobs, and streamline operations.
Voice Automation Services
Core AI Solutions
- AI Receptionist - 24/7 voice AI for phone calls and job bookings
- Website & Social Chatbot - Multi-platform customer service
- CRM Integration - ServiceTitan, Jobber, Housecall Pro, and more
- SMS Confirmations & Reminders - Automated customer communications
Support Services
- Implementation and setup assistance
- 24/7 technical support and monitoring
- Performance analytics and reporting
- Custom training and optimization
Service Availability
Our AI services are designed to operate 24/7 to ensure your business never misses a call, appointment, or order. We maintain 99.9% uptime and provide real-time monitoring to ensure optimal performance for your business operations.
Account Management
Account Setup
- Provide accurate business information and contact details
- Verify business registration and operating licenses
- Designate authorized users and access levels
- Configure AI settings and business preferences
Account Security
- Maintain confidentiality of login credentials
- Notify us immediately of unauthorized access
- Ensure all staff comply with these Terms
- Regularly update contact information and preferences
Use Guidelines
Permitted Uses
- Process customer appointments, job bookings, and service requests
- Provide customer service and support
- Manage business operations and staff
- Generate business analytics and reports
Prohibited Uses
- Violate applicable laws or industry regulations
- Transmit harmful, offensive, or inappropriate content
- Attempt unauthorized access to our systems
- Interfere with service performance or availability
Industry Compliance
You must comply with all applicable industry regulations, safety standards, and local business laws. Any misuse of our AI services that violates industry standards may result in immediate service termination.
Payment Terms
Billing & Pricing
- Monthly billing in advance for all services
- Current pricing is published on our website at /pricing and may change from time to time
- Professional setup with credit card required
Payment Processing
- Secure payment processing via Stripe
- Major credit cards and bank transfers accepted
- Automatic billing and invoice generation
- Canadian tax compliance and reporting
Late Payment Policy
Late payments may result in service suspension after 15 days. We reserve the right to charge late fees of 2% per month and collection costs. Service will be restored upon payment of all outstanding amounts.
Intellectual Property Rights
Auralix AI Rights
- AI models, algorithms, and proprietary technology
- Software, interfaces, and user experience designs
- Branding, trademarks, and marketing materials
- Training data and model improvements
Business Content
- You retain ownership of your business data
- Service offerings, pricing, and operational information
- Customer data and interaction history
- Grant us license to use data for service provision
Data Protection & Privacy
Privacy Compliance
- PIPEDA compliance for Canadian businesses
- AES-256 encryption for all data transmission
- Secure data storage and access controls
- Regular security audits and monitoring
Data Rights
- Access and download your business data
- Request data correction or deletion
- Control data sharing and processing
- Export data in standard formats
Liability & Service Termination
Liability Limitations
- Service provided "as is" without warranties
- Liability limited to fees paid in last 12 months
- No liability for indirect or consequential damages
- Business responsible for backup and data security
Service Termination
- 30-day notice for voluntary termination
- Immediate termination for Terms violations
- Data export available for 90 days post-termination
- Refund policy as per payment terms
30-Day Money-Back Guarantee
We stand behind our voice automation services. If you are not satisfied with Auralix AI within the first 30 days of service, you may request a full refund of your monthly subscription fee.
Guarantee Conditions
- Eligibility: Available for new customers within the first 30 days of service activation
- What's refundable: Monthly subscription fees paid during the guarantee period
- What's not refundable: One-time setup fees, professional services, or usage-based charges (e.g., overage calls, SMS)
- Request process: Contact us at info@auralixai.ca with your refund request. We will process refunds within 10 business days
- Service usage: Refund eligibility is not affected by normal service usage during the guarantee period
This guarantee applies to monthly subscription plans only. Annual plans and custom enterprise agreements may have different refund terms as specified in your service agreement.
Contact Information
Legal Questions
Email: info@auralixai.ca
Phone: +1 (782) 882-8635
Response Time: Within 48 hours
Company Information
Company: Auralix AI Inc.
Address: 1800 Argyle Street, Halifax, Nova Scotia, Canada
Legal Entity: Canadian Corporation
Terms Updates
We may update these Terms from time to time. We will notify you of any material changes by email and posting the updated Terms on this page. Your continued use of our services after changes constitutes acceptance of the new Terms.